Job Description

JPC Partners is looking for an Application Support Analyst that will focus on the continuous improvement of processes and technologies which support the Business Planning and Support and Corporate Applications environment. Candidate will be self-efficient with practical experience resolving complex application issues.
Job Responsibilities

Troubleshoot and resolve advanced IT issues with operating system software and third party applications in production and non-production environments; Analyze and escalate issues where necessary.
Automate processes for software installation, monitoring, alerting, file management, configuration management and other operational areas.
Develop and maintain a strong relationship with the core business solution vendors. Serve as a technical liaison between these vendors and business units.
Perform day-to-day operations and maintenance tasks to ensure non-production and production environments remain fully functional.
Provide system support for changes and enhancements following the accepted change management protocols.
Document installation and troubleshooting procedures for all approved software and make available to other members of the team and related support teams.

Requirements

3-5+ years of experience in application support for a software development team, or a recent computer science degree with excellent technical abilities and able to learn very quickly
Strong understanding of operating systems, networks and communication protocols, storage technologies, software development, databases, and security concepts
Experience with Microsoft 365 tools specifically SharePoint Online, Purview and One Drive, or Open Text
Experience with system administration and performance monitoring tools such as Splunk, Perfmon, or Galileo
Experience writing SQL queries
Experience with system monitoring
Experience supporting cloud applications
Experience with CSS
Experience maintaining Oracle RDBMS and Microsoft SQL Server database servers from an administrative perspective
Extended ECM preferred
Longevity in work history, unless entry-level
Degree in Computer Science or work experience equivalent

Job Tags

Work experience placement,

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