Job Description

A current iMatchSkills® account is required prior to referral to the employer.

To apply, email your current resume to:

MidValleyBusinessReps@employ.oregon.gov. {Please include the job title & listing ID 4292388 in the subject line of your email}.

An established health insurance agency is looking for someone who is customer service minded with a positive, enthusiastic and professional phone etiquette, great attention to detail, and the ability to work independently as well as within a team. This position will not include outside sales which means no cold calling, no hounding your friends and family and no worry about fluctuation in pay. This is not a commissioned position, meaning consistent compensation and great benefits.

Minimum Requirements:

- Licensed Health Insurance Producer in Oregon or be able to obtain your license and Marketplace Certification

- Three (3) years of customer service experience

- High school diploma or GED

Preferred:

-Experience in the insurance industry

-Spanish, Russian, Vietnamese, Cantonese, Mandarin, Korean or Arabic

Job Duties:

- Engage the public with patience and courtesy, both in-person and on the telephone to assess customer issues and determine the best course of action

- Prioritize work and maintain an adequate workflow under pressure in a fast-paced environment

- Use critical thinking to complete complex reviews of data; ask questions to ensure accuracy

- Work with co-workers, clients and partners with professionalism and tact

- Maintain valid Oregon and Washington Health Insurance Licenses for this position as well as all state, federal and/or carrier certifications required for the scope of work assigned

- Submit applications, draft documents and correspondence, transcribe voicemail and schedule appointments using - - Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint and specialized database software

- Skillfully type at a high enough level to capture pertinent data during interactions with customers, without delaying meeting or call response times

- Personal effectiveness / credibility, flexibility and communication proficiency within a professional office environment

- Collaboration, punctuality and dependability are required

Employer Notes:

- Background check which is part of the licensing requirements

- Drug test for all drugs; candidate will not be excluded for a positive cannabis result but cannot be under the influence during work hours

- Looking for a long-term employee

- This is an in-office position

Hours:

- Full time

- Typical days and hours of work are Monday thru Friday, 8:30 a.m.to 5:30 p.m. between February and October; and Monday thru Friday, 9:00 a.m.to 6:00 p.m. November through January. Overtime and weekend hours may be required during peak season (Nov-Jan). Wage is based on experience

- A differential for those with bilingual abilities in Spanish, Russian, Vietnamese, Cantonese, Mandarin, Korean or Arabic

Wages and Benefits:

- $37,440 to $45,760 per year, depending on experience and qualifications

- Medical, dental, vision

- Sick pay, vacation pay and paid holidays

- 401K

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