Job Description

Duties Include: 

• Server and desktop support, Support customers on the ADOT network 
  

• Fix computer related problems 
  

• Troubleshoot hardware problems 
  

• Research and implement potential solutions 
  

• Support agency’s warranty and non-warranty computer and printer repair work
  

• Assist with assigned project tasks. 
  

• Ensures compliance with standards for systems software and documentation. 
  

• Teach customers how to use PC related software and hardware. 
  

• Implements software patches, security fixes, and tests and validates modified system configurations. 
  

• Install and configure PC hardware, software and peripherals. 
  

• Assist with major deployments of hardware and software. 
  

• Monitors system reliability and availability. 
  

• Attend section staff meetings. 
  

• Complete mandatory training classes and other classes as assigned. 
  

• Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. 
  

• Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. 
  

• This position will require daily travel to work sites
  

Skills Required:  

• Strong customer service skills
  

• Excellent interpersonal, written and oral communication skills with ability to adjust message to audience
  

• Advanced troubleshooting and problem solving skills
  

• Knowledge of Apple devices including iOS and MacOS is a plus
  

• Excellent self-organization and time management skills
  
• Ability to work collaboratively in teams and across organizations
  
• Ability to synthesize feedback and adjust plans accordingly
  
• Ability to develop and write technical documentation
  
• Ability to evaluate and test emerging technologies
  
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met
  
• *Resource will be working in a professional environment and will be held to a dress code standard.
  

• *Position will require extensive daily travel. Resources will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays
  

Qualifications and Education Requirements

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
  
• Ticketing and Department operating procedures
  
• Knowledge of Microsoft products including operating systems and Office
  
• Knowledge of Google email and standard Suite of products Computer hardware configuration and repair knowledge
  
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
  
• Knowledge of IT infrastructure industry standards and best practices
  
• Advanced troubleshooting skills
  
• Problem definition and alternative analysis skills
  
• Experience with Active Directory
  
• Experience with Windows 10 Experience with Windows 7
  
• Experience with Server 2008 and Server 2012 engineering
  
• Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
  
• *Minimum 4 years of current working experience in an IT field
  
• *Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted 
  

• **Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.
  

Education Required:

• *Associate/Bachelor degree in a related field is preferred.
  

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